MAXWELL RENDER CLOUD

TERMS AND CONDITIONS OF SERVICE

Version: 1.0
Effective date: 2026 / 07 / 01

These Terms and Conditions govern access to and use of the Maxwell Render Cloud service.By creating an account, purchasing Credits, submitting a Render Job or otherwise using the Service, the Customer agrees to these Terms.

1. Service Provider

The Maxwell Render Cloud service is provided by:

Next Limit Services, S.L.
Paseo de la Castellana 200
28046 Madrid
Spain

Spanish tax identification number: B88147988
Commercial Registry details:
Registro de Madrid T 12820, F 117, S 8, H M 205899 (27.04.18).

Email and customer support: support@nextlimit.com

Next Limit Services, S.L. is referred to in these Terms as “Next Limit,” “we,” “us” or “our.”

2. Definitions

For the purposes of these Terms:

“Account” means a user account registered through the Next Limit portal or through the Maxwell Render Cloud portal.

“Authorised User” means an individual authorised by the Customer to access and use the Service through the Customer’s Account.

“Business Customer” means a natural or legal person using the Service for purposes related to its trade, business, profession or commercial activity.

“Consumer” means a natural person using the Service for purposes outside that person’s trade, business or profession.

“Credits” means prepaid units used to pay for computing time within the Service.

“Customer” means the person or entity that creates an Account, purchases Credits, submits Render Jobs or otherwise uses the Service.

“Customer Content” means scenes, models, textures, materials, images, files, instructions, metadata and any other information submitted by or on behalf of the Customer.

“Maxwell Studio” means the Maxwell Render desktop or standalone software through which Render Jobs may be submitted.

“Premium Credits” means Credits used for Render Jobs executed using Premium computing resources.

“Render Job” means a request submitted through Maxwell Studio or the Maxwell Render Cloud portal to process Customer Content and generate one or more Render Outputs.

“Render Output” means an image, animation, data file or other result generated through a Render Job.

“Service” means the Maxwell Render Cloud platform, its portals, software integrations, computing infrastructure and related support services.

“Standard Credits” means Credits used for Render Jobs executed using Standard computing resources.

3. Scope and eligibility

3.1. The Service is designed primarily for professional, commercial and business use.

3.2. A person creating an Account on behalf of a company or other organisation represents that they have authority to accept these Terms on its behalf.

3.3. The Customer must have the legal capacity to enter into a binding contract. Individuals under 18 years of age may not create an Account or purchase Credits.

3.4. Where the Customer qualifies as a Consumer, the mandatory consumer protection laws applicable to that Customer remain fully applicable. Nothing in these Terms limits any right that cannot legally be excluded.

3.5. Next Limit may request information reasonably necessary to confirm the Customer’s identity, billing information, professional status or authority to act for an organisation.

4. Accounts and Authorised Users

4.1. Access to the Service requires an Account registered through:

1. the Next Limit customer portal;
2. the Maxwell Render Cloud portal at cloud.maxwellrender.com; or
3. another registration mechanism made available by Next Limit.

4.2. The Customer must provide accurate, current and complete registration and billing information.

4.3. The Customer is responsible for:

1. protecting Account credentials;
2. ensuring that only Authorised Users access the Account;
3. managing the permissions of Authorised Users;
4. all activity carried out through the Account; and
5. notifying Next Limit promptly of suspected unauthorised access.

4.4. Account credentials may not be shared outside the Customer’s organisation or with persons who are not Authorised Users.

4.5. An organisation’s Account administrator may add, remove and manage Authorised Users and may access the Render Jobs, Credits and Render Outputs associated with that organisation.

4.6. Next Limit is not responsible for loss resulting from unauthorised Account access caused by the Customer’s failure to protect its credentials or manage its Authorised Users.

5. Contract formation

5.1. Information displayed on the Service concerning Credit packages, machine tiers and prices constitutes an invitation to place an order.

5.2. The Customer places an order by:

1. selecting a Credit package;
2. reviewing the applicable price, taxes and Credit type;
3. accepting these Terms and any required consumer information; and
4. selecting the button or equivalent mechanism confirming the obligation to pay.

5.3. The Credit-purchase contract is concluded when:

1. the payment is successfully authorised; and
2. Next Limit issues an electronic purchase confirmation.

5.4. Purchase confirmation will be sent to the email address associated with the Account and may also be made available in the Customer portal.

5.5. The version of the Terms accepted by the Customer will be identified by its version number and effective date.

5.6. Each Render Job submitted by the Customer constitutes an instruction to use the Customer’s available Credits in accordance with these Terms.

6. Credit purchases and payments

6.1. Credits may be purchased directly through the Service.

6.2. Payments are processed through Stripe or another payment provider identified during checkout. Payment providers may apply their own contractual terms and privacy policies.

6.3. The total price, applicable taxes and type and quantity of Credits will be displayed before the Customer confirms the purchase.

6.4. Prices include value added tax where legally applicable. The tax treatment may depend on the Customer’s location, tax status and valid VAT identification information.

6.5. Credits must be paid for in advance and will normally be added to the Account after successful payment confirmation.

6.6. Next Limit may delay or reject a transaction where reasonably necessary to address suspected fraud, sanctions restrictions, payment errors, chargebacks, security concerns or legal requirements.

6.7. Except where required by law or expressly provided in these Terms:

1. Credits are non-refundable;
2. Credits cannot be exchanged for cash;
3. Credits are not legal tender or electronic money; and
4. Credits may not be sold, transferred or assigned to another Account without Next Limit’s consent.

7. Standard and Premium Credits

7.1. The Service offers two computing tiers:

1. Standard, paid using Standard Credits; and
2. Premium, paid using Premium Credits.

7.2. Current prices, available machine configurations and relevant technical characteristics are displayed within the Service.

7.3. The Customer selects the applicable tier when submitting a Render Job.

7.4. Standard and Premium Credits may be maintained as separate balances. Unless expressly indicated in the Service, one Credit type cannot be converted into the other.

7.5. Performance descriptions, speed comparisons, memory specifications and estimated rendering times are indicative. Actual performance may vary depending on:

1. scene complexity;
2. memory requirements;
3. software version;
4. plugins and external dependencies;
5. workload distribution;
6. file preparation; and
7. other technical characteristics of the Render Job.

7.6. Unless expressly stated in a separate written agreement, performance comparisons do not constitute a guaranteed completion time or guaranteed performance improvement for an individual Render Job.

8. Credit validity and expiration

8.1. Credits expire one year after their purchase date.

8.2. The expiration date of available Credits may be displayed in the Customer Account.

8.3. Where the Customer holds Credits purchased on different dates, the Service may consume the Credits with the earliest expiration date first.

8.4. Expired Credits:

1. cannot be used for Render Jobs;
2. have no cash value; and
3. will not be refunded, except where required by mandatory law.

8.5. Next Limit may send expiration reminders as a convenience but is not responsible for the Customer’s failure to use Credits before their expiration date.

8.6. Next Limit will not retroactively reduce the number of Credits already purchased.

8.7. Where Next Limit permanently discontinues the Service or a Credit tier and does not offer a reasonably equivalent alternative, it will provide affected Customers with either:

1. a reasonable period in which to use their unexpired Credits;
2. conversion into an equivalent Credit or service; or
3. reimbursement of the unused affected balance.

9. Submission and execution of Render Jobs

9.1. Render Jobs may be submitted:

1. through Maxwell Studio;
2. through the Maxwell Render Cloud portal; or
3. through another supported integration made available by Next Limit.

9.2. The Customer is responsible for ensuring that Customer Content is complete, compatible and correctly configured before submission.

9.3. Credit consumption is measured in machine seconds.

9.4. Chargeable machine time includes:

1. computing-instance start-up;
2. scene preparation performed on the allocated computing instance;
3. rendering or other processing; and
4. job-closing and computing-instance shutdown operations.

9.5. Time before a computing resource is allocated, including ordinary queueing time, is not normally charged.

9.6. Credit consumption begins when the relevant computing resources are allocated to the Render Job and continues until those resources are released.

9.7. Any estimated Credit consumption or completion time shown before or during a Render Job is an estimate only. Actual consumption may differ.

9.8. The Customer must maintain sufficient Credits for the selected tier. Where the available balance is insufficient, Next Limit may reject, suspend, interrupt or terminate the Render Job.

9.9. Next Limit does not guarantee that every scene, file format, plugin, external asset, script or software version will be supported.

10. Cancelled, interrupted and failed Render Jobs

10.1. Where the Customer cancels a Render Job, Credits consumed up to the effective cancellation time will remain charged.

10.2. Credits will also remain charged where a Render Job is interrupted or fails because of:

1. incomplete, corrupt or defective Customer Content;
2. missing textures, models, dependencies or external assets;
3. unsupported plugins, scripts, formats or software versions;
4. incorrect configuration by the Customer;
5. insufficient Credits;
6. an action or omission of the Customer or an Authorised User; or
7. another circumstance attributable to the Customer’s environment or content.

10.3. Where a Render Job fails primarily because of an error in infrastructure controlled by Next Limit, the Customer may request restoration of the Credits consumed by the affected job.

10.4. Infrastructure reimbursement requests must:

1. be submitted through the support system or to support@nextlimit.com;
2. identify the affected Render Job; and
3. be submitted within 30 days after the failure.

10.5. Next Limit may use system logs and other technical records to determine the cause and duration of a failure.

10.6. Where the claim is accepted, the usual remedy will be restoration of the affected Credits to the Customer’s Account rather than a cash refund.

10.7. For Business Customers, restoration of Credits is the exclusive remedy for an individual infrastructure-related Render Job failure, except in cases in which liability cannot legally be limited.

11. Delivery and retention of Render Outputs

11.1. Render Outputs will be made available through the method indicated by the Service, including download through Maxwell Studio or the Maxwell Render Cloud portal.

11.2. Render Outputs will remain available for download for 30 calendar days from the date on which the Render Job is marked as completed or the Render Output is otherwise made available.

11.3. After the 30-day retention period, Next Limit may permanently delete the Render Outputs without further notice.

11.4. The Customer is responsible for downloading and independently backing up all Render Outputs before the retention period expires.

11.5. Next Limit has no obligation to recover or recreate a Render Output after it has been deleted.

11.6. Customer Content, temporary processing files and diagnostic information will be retained only for as long as reasonably necessary to:

1. execute the Render Job;
2. provide the Render Output;
3. investigate support or security incidents;
4. comply with legal obligations; or
5. maintain the integrity and security of the Service.

11.7. The Customer may request deletion of its Account and associated Customer Content by contacting support@nextlimit.com.

11.8. Account deletion is subject to:

1. mandatory retention of invoices, transaction records and other legally required information;
2. reasonable technical deletion and backup-overwrite cycles; and
3. retention necessary for existing disputes, fraud prevention or legal claims.

11.9. Next Limit will not actively use residual backup copies except for security, disaster recovery or legal compliance purposes.

12. Customer Content and intellectual property

12.1. The Customer retains all intellectual property and other rights it holds in Customer Content.

12.2. The Customer grants Next Limit a non-exclusive, worldwide, limited-duration licence to host, copy, transmit, technically adapt and process Customer Content only to the extent necessary to:

1. provide the Service;
2. execute Render Jobs;
3. generate and deliver Render Outputs;
4. provide technical support;
5. maintain security; and
6. comply with applicable law.

12.3. Subject to the rights of third parties and the rights retained by Next Limit in its software and technology, the Customer retains all rights it may hold in the Render Outputs.

12.4. Next Limit retains all rights in:

1. the Maxwell Render software;
2. the Maxwell Render Cloud platform;
3. its algorithms, interfaces and infrastructure;
4. its trademarks and branding;
5. its documentation; and
6. improvements and developments to the Service.

12.5. No ownership of Next Limit software or technology is transferred to the Customer.

12.6. Next Limit will not use Customer Content or Render Outputs for public marketing, commercial image libraries or artificial-intelligence training without the Customer’s express permission.

12.7. Aggregated technical and operational information that does not identify the Customer or disclose Customer Content may be used to operate, secure and improve the Service.

13. Confidentiality

13.1. Each party will treat as confidential any non-public commercial, technical or business information received from the other party that is identified as confidential or that should reasonably be understood to be confidential.

13.2. Customer Content and non-public Render Outputs will be treated as the Customer’s Confidential Information.

13.3. Next Limit may disclose Customer Confidential Information only to:

1. personnel who require access to provide or support the Service;
2. subcontractors and subprocessors subject to appropriate confidentiality obligations;
3. professional advisers subject to confidentiality duties; or
4. public authorities where disclosure is legally required.

13.4. Confidentiality obligations do not apply to information that the receiving party can demonstrate:

1. was already lawfully known to it;
2. becomes public without breach of these Terms;
3. is received lawfully from a third party without confidentiality restrictions; or
4. is independently developed without use of the other party’s Confidential Information.

13.5. Where legally permitted, a party required to disclose Confidential Information will give the other party reasonable prior notice.

13.6. These confidentiality obligations will continue for five years after termination. Obligations concerning trade secrets will continue for as long as the information remains legally protected as a trade secret.

14. Acceptable use and Customer responsibility

14.1. The Customer may use the Service only for lawful purposes and in accordance with these Terms.

14.2. The Customer must not submit or process content that:

1. infringes intellectual property, privacy, publicity or confidentiality rights;
2. is unlawful, fraudulent or malicious;
3. contains malware, harmful code or mechanisms intended to disrupt the Service;
4. violates export controls, sanctions or other applicable restrictions;
5. unlawfully depicts or exploits children; or
6. is intended to gain unauthorised access to computing resources, systems or data.

14.3. The Customer represents that it has all rights, licences, permissions and lawful bases necessary to submit and process Customer Content.

14.4. Next Limit does not verify ownership of Customer Content and is not responsible for third-party rights infringements resulting from content submitted by the Customer.

14.5. Next Limit may remove or restrict access to Customer Content where reasonably necessary to address an infringement notice, legal requirement or material breach.

14.6. A Business Customer will indemnify Next Limit against third-party claims, damages and reasonable costs arising directly from:

1. unlawful Customer Content;
2. infringement of third-party rights by Customer Content; or
3. the Business Customer’s material breach of this section.

14.7. The indemnity in section 14.6 is subject to Next Limit:

1. notifying the Business Customer of the claim without undue delay;
2. allowing the Business Customer reasonable control of the defence; and
3. providing reasonable cooperation.

15. Data protection and subprocessors

15.1. Next Limit processes Account, payment, support and usage information in accordance with its Privacy Policy and applicable data-protection law.

15.2. The computing and storage infrastructure used for Render Jobs is hosted through Google Cloud services.

15.3. Stripe is used for payment processing. Other service providers may be used for communications, support, security and operational purposes.

15.4. Where Next Limit processes personal data contained in Customer Content on behalf of a Business Customer, Next Limit acts as a processor and the Business Customer acts as controller, unless applicable law provides otherwise.

15.5. Such processing will be governed by Next Limit’s Data Processing Agreement, which forms part of the contractual relationship where applicable.

15.6. The Data Processing Agreement will address:

1. processing instructions;
2. confidentiality;
3. security measures;
4. subprocessors;
5. assistance with data-subject rights;
6. security incidents;
7. deletion and return of data; and
8. international data transfers.

15.7. The Customer is responsible for ensuring that Customer Content is collected, submitted and processed lawfully, including providing any required notices and obtaining any required permissions.

15.8. Current information concerning relevant subprocessors and data locations will be provided through the Privacy Policy, Data Processing Agreement or another designated online notice.

16. Security and incident management

16.1. Next Limit will maintain reasonable technical and organisational measures appropriate to the nature of the Service and the risks associated with the processing.

16.2. Such measures may include:

1. HTTPS/TLS encryption for data in transit;
2. access controls;
3. authentication controls;
4. system monitoring and logging;
5. infrastructure security measures; and
6. incident-management procedures.

16.3. No internet-based or cloud service can be guaranteed to be completely secure or free from vulnerabilities.

16.4. The Customer is responsible for:

1. maintaining the security of its Account and systems;
2. using supported software versions;
3. protecting local copies of Customer Content and Render Outputs; and
4. promptly reporting suspected incidents.

16.5. Suspected security incidents should be reported to support@nextlimit.com and should include all reasonably available information.

16.6. Next Limit will investigate reported incidents and will notify affected Customers where required by applicable law or where notification is reasonably necessary for the Customer to protect its Account or data.

17. Availability, maintenance and support

17.1. Next Limit will use commercially reasonable efforts to maintain a monthly Service availability objective of at least 99%.

17.2. The availability objective is measured for the Maxwell Render Cloud platform as a whole and is not determined solely by the availability of an individual Google Cloud component.

17.3. Unless a separate Service Level Agreement expressly provides otherwise, the availability objective:

1. is a service objective and not a guarantee;
2. does not create an automatic right to financial compensation; and
3. does not apply to individual Render Job completion times.

17.4. Availability calculations exclude downtime or disruption resulting from:

1. scheduled maintenance;
2. emergency maintenance;
3. Customer Content or Customer systems;
4. unsupported software, plugins or integrations;
5. internet or telecommunications networks outside Next Limit’s control;
6. Google Cloud or other third-party services outside Next Limit’s reasonable control;
7. force majeure events;
8. legal or regulatory action;
9. suspension permitted under these Terms; or
10. preview, beta or experimental functionality.

17.5. Next Limit may carry out scheduled maintenance and make technical changes to the Service.

17.6. Next Limit will use reasonable efforts to provide advance notice of maintenance expected to cause material disruption.

17.7. Emergency maintenance and urgent security, legal or infrastructure changes may be performed without prior notice.

17.8. Support is available through the support system or at support@nextlimit.com.

17.9. Unless otherwise agreed, Next Limit does not guarantee a specific support response or resolution time.

18. Data export and exit

18.1. The Customer may download available Render Outputs during the applicable 30-day retention period.

18.2. The Customer is responsible for exporting and retaining its Render Outputs before:

1. their retention period expires;
2. closing the Account; or
3. termination of the Service.

18.3. Where reasonably applicable, Next Limit will allow the Customer to obtain Customer-provided data and available Render Outputs in the formats ordinarily supported by the Service.

18.4. Following termination, Next Limit may provide a limited period of up to 30 days for the Customer to retrieve available data, unless:

1. immediate deletion is requested by the Customer;
2. retention is prohibited by law;
3. continued access creates a security risk; or
4. the Account was terminated for serious unlawful or abusive activity.

18.5. Next Limit is not required to disclose:

1. proprietary software;
2. internal algorithms;
3. security-sensitive information;
4. internal system logs; or
5. information belonging to another customer.

18.6. Nothing in this section limits any mandatory data portability, switching or exit right available under applicable law.

19. Suspension and termination

19.1. The Customer may stop using the Service at any time and may request closure of its Account and deletion of its data.

19.2. Before requesting Account closure, the Customer should:

1. download all required Render Outputs; and
2. use any remaining Credits.

19.3. Voluntary Account closure does not entitle the Customer to reimbursement of unused Credits, except where required by law.

19.4. Next Limit may suspend access to the Service where reasonably necessary because of:

1. non-payment or chargeback;
2. suspected fraud;
3. a security threat;
4. unlawful or abusive use;
5. material breach of these Terms;
6. risk to the Service or other customers;
7. a request by a competent authority; or
8. sanctions or export-control restrictions.

19.5. Where reasonably possible, Next Limit will notify the Customer of the reason for suspension and allow the Customer to remedy the issue.

19.6. Next Limit may terminate an Account immediately for serious or repeated breach, illegal activity, fraud or a material security threat.

19.7. Next Limit may discontinue the Service or terminate an Account for operational or commercial reasons by providing reasonable prior notice.

19.8. Where Next Limit terminates the Service for convenience and not because of Customer breach, Next Limit will provide an appropriate remedy for unexpired unused Credits, which may consist of:

1. an extended period to use them;
2. conversion to an equivalent service; or
3. reimbursement.

19.9. Termination does not affect rights, payment obligations or liabilities accrued before termination.

19.10. Provisions concerning intellectual property, confidentiality, data protection, liability, governing law and any provision intended by its nature to survive will continue after termination.

20. Consumer withdrawal and conformity rights

20.1. This section applies only where the Customer qualifies as a Consumer.

20.2. A Consumer generally has 14 calendar days from conclusion of a distance contract to withdraw without giving a reason.

20.3. The Consumer may exercise the withdrawal right by:

1. contacting support@nextlimit.com;
2. using the withdrawal form included at the end of these Terms; or
3. making another clear statement communicating the decision to withdraw.

20.4. Because Credits may be used immediately, Next Limit may request the Consumer’s express instruction to begin supplying the Service before the withdrawal period expires.

20.5. Where the Consumer expressly requests immediate performance and uses Credits during the withdrawal period:

1. Next Limit may deduct or charge an amount proportionate to the Service already supplied; and
2. any legally required refund may be limited to the unused portion.

20.6. Where the Consumer has expressly requested immediate performance and the purchased service has been fully performed, the Consumer may lose the withdrawal right after receiving the legally required information and giving the required acknowledgement.

20.7. Refunds due following valid withdrawal will be made using the original payment method and within the period required by law.

20.8. Consumers also benefit from mandatory statutory rights where a digital service does not conform to the contract, including rights to correction, price reduction, termination or reimbursement where applicable.

20.9. Nothing in these Terms excludes or restricts mandatory Consumer rights.

21. Warranties and disclaimers

21.1. Next Limit warrants that it has the right to provide the Service.

21.2. Next Limit will provide the Service with the degree of care reasonably expected from a professional cloud-service provider, subject to the nature and limitations of internet-based computing.

21.3. For Business Customers, and to the maximum extent permitted by law, the Service is provided on an “as available” and “as is” basis.

21.4. Next Limit does not warrant that:

1. the Service will be uninterrupted or error-free;
2. every Render Job will complete successfully;
3. estimates will be exact;
4. a particular scene, plugin or file will be compatible;
5. Render Outputs will satisfy the Customer’s artistic, technical or commercial expectations;
6. a particular tier will achieve a specific performance improvement for every scene; or
7. the Service will be suitable for safety-critical, medical, emergency or other high-risk applications.

21.5. The Customer is responsible for:

1. verifying Render Outputs before commercial or professional use;
2. retaining original Customer Content;
3. maintaining independent backups;
4. selecting the appropriate computing tier; and
5. testing compatibility before committing substantial Credits.

21.6. This section does not limit mandatory warranties or conformity rights available to Consumers.

22. Limitation of liability

22.1. Nothing in these Terms excludes or limits liability for:

1. fraud or fraudulent misrepresentation;
2. intentional misconduct;
3. gross negligence where liability cannot legally be limited;
4. death or personal injury caused by negligence;
5. breach of liability that cannot legally be excluded; or
6. mandatory Consumer rights.

22.2. Subject to section 22.1, Next Limit will not be liable to a Business Customer for:

1. loss of profit;
2. loss of revenue;
3. loss of anticipated savings;
4. loss of business opportunity;
5. loss of goodwill or reputation;
6. indirect or consequential loss;
7. loss resulting from unsupported or defective Customer Content;
8. loss resulting from the Customer’s failure to download or back up Render Outputs; or
9. third-party claims arising from Customer Content.

22.3. Subject to section 22.1, Next Limit’s total aggregate liability to a Business Customer arising from or relating to the Service during any 12-month period will not exceed the total amount paid by that Business Customer for the Service during the 12 months immediately preceding the event giving rise to the claim.

22.4. Where a claim concerns only an individual Render Job, Next Limit may satisfy its liability by restoring the Credits consumed by that Render Job, except where such remedy would be inadequate under mandatory law.

22.5. Next Limit is not liable for failures caused by:

1. the Customer or an Authorised User;
2. Customer systems or internet connectivity;
3. unsupported third-party software;
4. Customer Content;
5. events outside Next Limit’s reasonable control; or
6. suspension permitted under these Terms.

22.6. For Consumers, liability will be determined in accordance with applicable mandatory law, and the exclusions and caps in this section apply only to the extent legally permitted.

23. Changes to the Service and these Terms

23.1. Next Limit may modify the Service to:

1. improve performance, security or functionality;
2. adapt to technical developments;
3. modify computing resources or infrastructure;
4. comply with legal requirements;
5. replace discontinued third-party services; or
6. address misuse or security risks.

23.2. Next Limit may make non-material technical changes without prior notice.

23.3. Next Limit may make urgent changes without prior notice where necessary for security, legal compliance or infrastructure integrity.

23.4. Where a change materially and adversely affects paid use of the Service, Next Limit will provide reasonable advance notice where practicable.

23.5. Prices and Credit packages may change prospectively. New prices will not apply retroactively to completed Credit purchases.

23.6. Next Limit may update these Terms. Updated Terms will identify their effective date and will be made available through the Service.

23.7. Material changes will be communicated through the Customer Account, email or another reasonable electronic method.

23.8. Business Customers that continue using the Service after updated Terms take effect will be considered to have accepted them.

23.9. Consumers retain any termination, reimbursement or other mandatory rights applicable to material contractual changes.

24. Force majeure

24.1. Next Limit will not be liable for delay, interruption or failure caused by events outside its reasonable control, including:

1. natural disasters;
2. fire or flood;
3. war, terrorism or civil disturbance;
4. industrial disputes;
5. widespread power, internet or telecommunications failures;
6. epidemics or public-health emergencies;
7. governmental or regulatory action;
8. cyberattacks that could not reasonably have been prevented;
9. failure of critical third-party infrastructure; or
10. other comparable events.

24.2. Next Limit will use commercially reasonable efforts to reduce the effects of a force majeure event and restore the Service.

24.3. Where a force majeure event causes prolonged material unavailability, either party may terminate the affected service, subject to mandatory law.

25. Assignment and subcontracting

25.1. Next Limit may use subcontractors and service providers, including Google Cloud and Stripe, to provide parts of the Service.

25.2. Next Limit remains responsible for its own contractual obligations notwithstanding its use of subcontractors, subject to the limitations in these Terms.

25.3. Next Limit may assign these Terms to:

1. an affiliated company;
2. a successor following a merger or corporate restructuring; or
3. a purchaser of the relevant business or assets.

25.4. Where required by law, Next Limit will notify the Customer of an assignment.

25.5. The Customer may not assign or transfer its Account or rights under these Terms without Next Limit’s prior written consent.

26. Notices

26.1. Contractual notices to Next Limit must be sent to support@nextlimit.com unless a different address is specified for a particular matter.

26.2. Next Limit may send notices to:

1. the email address associated with the Account;
2. the Customer portal; or
3. another electronic contact method provided by the Customer.

26.3. The Customer is responsible for maintaining current contact information.

26.4. Electronic notices are considered received when delivered to the designated email address or made prominently available through the Customer Account, except where applicable law requires another method.

27. Complaints and dispute resolution

27.1. Complaints should be submitted to support@nextlimit.com.

27.2. A complaint should include:

1. the Customer’s Account information;
2. the relevant Render Job or transaction identifier;
3. a description of the issue; and
4. the remedy requested.

27.3. Next Limit will review complaints in good faith and respond within a reasonable period.

27.4. Consumers may also contact the competent consumer-protection authorities or an alternative dispute-resolution body where available under applicable law.

27.5. Nothing in this section prevents either party from seeking urgent judicial or injunctive relief where appropriate.

28. Governing law and jurisdiction

28.1. These Terms and the contractual relationship between Next Limit and the Customer are governed by the laws of Spain.

28.2. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

28.3. For Business Customers, the courts of Madrid, Spain, will have jurisdiction to the extent that such jurisdiction agreement is valid and enforceable under applicable law.

28.4. Where an exclusive Madrid jurisdiction clause is not legally valid, disputes will be submitted to the courts determined by applicable procedural law.

28.5. Consumers may bring proceedings before the courts of their domicile or any other court having mandatory jurisdiction under applicable consumer and procedural law.

28.6. A Consumer residing in another European country retains any mandatory protection provided by the law of that country that cannot legally be excluded by a choice of Spanish law.

29. General provisions

29.1. These Terms, together with the applicable purchase confirmation, Privacy Policy, Data Processing Agreement and any expressly incorporated service schedule, constitute the agreement between the parties concerning the Service.

29.2. In the event of conflict, the following order of precedence applies:

1. an individually negotiated written agreement;
2. the purchase confirmation or order form;
3. an applicable service schedule or Data Processing Agreement;
4. these Terms; and
5. general website information.

29.3. The Customer’s own purchasing or contractual terms do not apply unless expressly accepted in writing by Next Limit.

29.4. Failure by either party to enforce a provision does not constitute a waiver of that provision.

29.5. If any provision is found invalid or unenforceable, the remaining provisions will continue in effect. The invalid provision will be interpreted or replaced to reflect its intended commercial purpose as closely as legally possible.

29.6. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship.

29.7. Section headings are for convenience and do not affect interpretation.

29.8. References to “including” mean “including without limitation.”

30. Language, version and effective date

30.1. These Terms are available in English and may also be made available in Spanish or other languages.

30.2. For Consumers contracting in Spain, a Spanish version will be made available. In the event of inconsistency affecting a Spanish Consumer, the Spanish version will prevail.

30.3. For international Business Customers, the English version will prevail unless otherwise expressly agreed.

30.4. The current version number and effective date are stated at the beginning of these Terms.

30.5. Next Limit will maintain an accessible copy or record of the Terms applicable when the Customer completed a purchase.

APPENDIX 1

MODEL CONSUMER WITHDRAWAL FORM

Complete and submit this form only if you wish to withdraw from the contract as a Consumer.

To:
Next Limit Services, S.L.
Paseo de la Castellana 200
28046 Madrid, Spain
Email: support@nextlimit.com

I hereby give notice that I withdraw from my contract for the purchase of the following Maxwell Render Cloud Credits:

Credit purchase or order reference:
[________________________________]

Date of purchase:
[________________________________]

Customer name:
[________________________________]

Customer address:
[________________________________]

Email associated with the Account:
[________________________________]

Date:
[________________________________]

Signature:
Required only where this form is submitted on paper.

[________________________________]